Home Banking FAQ
Home Banking is a convenient and practical way to manage your Credit Union accounts. Accessible from any PC, Mac, web-enabled cell phone, smart phone or tablet connected to the Internet, Home Banking gives you control of your finances with the click of a mouse. You can even set up events, such as a low balance threshold or withdrawal activity, that will trigger an alert to your email or text to your mobile phone! Here are some Frequently Asked Questions we hear from our members...
Is there a charge to use home banking?
No, the CREDIT UNION for Robertson County Internet Home Banking is easy, secure and free to all of our members.
How do I get started?
In order to use our Internet Home Banking site, you will need a password. To get your new password*, come by our office, or log on to our web site and sign up!
* Once your new password is issued, you will be required to change it on your first visit to the secure site.
What if I forget my password?
For your safety and privacy, Credit Union employees cannot 'look up' or otherwise inquire on your password. At your request, we issue a new one which you will be required to change on your first visit to the site. Please call us or visit one of our branches to have your password reset.
How secure is the Home Banking website?
Insuring our system security and your privacy within our Internet home banking site is our number one priority. Our Home Banking site allows you to experience the convenience of Internet banking with confidence. Some of the ways we insure your privacy and the security of our entire Home Banking system include:
- All Credit Union computer systems reside behind an extremely robust firewall.
- Your accessible account information is stored on a dedicated home banking database server.
- We use Secure Sockets Layer (SSL) encryption and digital certificate server authentication.
- You can change your password within our Home Banking site as often as you like.
- Our web home banking database server does not contain identifying information such as names, addresses or social security numbers anywhere within the system.
Is there a mobile version available?
Yes, as either a mobile browser site or via free apps for iPhone and Android-based devices. To access the browser version, simply point your mobile device's browser function to http://tcurc.mobi to utilize most basic functions of both HomeCU and Billpay. The iPhone app can be acquired via iTunes, and the Android version can be acquired through the Google Play Store function of your device.
Cookies are small files that many websites use to identify your PC either everytime it visits that site, or for a single visit. In the case of Home Banking, both types of cookies are utilized, one for convenience (static) and one for security (session). The static cookie, if you choose to allow it, stores your challenge questions so they do not have to be entered each time to log on to Home Banking. The session cookie contains security information about your connection to Home Banking, and is erased once you log out and close your browser. Session cookies are unique and are never used again.
Cookies from Home Banking can be trusted implicitly and do not harm your computer or compromise your personal information in any way. So, if you receive a pop up message stating that Home Banking wants to store a cookie on your PC, look for and choose the option in the pop up box that says something like 'Always allow cookies from this site'. The only exception to this occurs in the log in process when Home Banking asks if the PC you're using is private (i.e. used by no one else or only those you trust), or whether it is a publicly used PC, such as in a library or Internet cafe. Follow the instructions on the screen and you should be Home Banking in no time!
Specific Instructions for Internet Explorer
The procedure oulined below will usually assist in keeping Internet Explorer working properly with Home Banking.
- Open Internet Explorer and allow it to fully load to your home page. It is not necessary to proceed to the Home Banking website at this point.
- From the toolbar at the top left of the screen or the command bar at the top right, choose 'Tools', then 'Internet Options'.
- From the 'Internet Options' box, click the 'Privacy' tab at the top, then click the 'Sites' button.
- In the 'Address of website' box, type "homecu.net" (without the quotes), then click the 'Allow' button. "homecu.net" should now appear in the 'Managed websites' box with a setting of 'Always allow'.
- Click 'OK' to close the 'Per Site Privacy Actions' box, then 'OK' to accept your changes and close the 'Internet Options' dialogue.
- Close Internet Explorer and restart it to activate your changes, then attempt to revisit the Home Banking website. Note that you may have to re-enter your challenge question answers before being allowed to log in.
- If you still cannot access Home Banking, return to 'Internet Options', and click the 'Delete' button on the 'General' tab. Delete the Temporary Internet files and Cookies, answer OK to any prompts, then close 'Internet Options' and restart Internet Explorer.
- If none of these options resolve your access issue, please call the Credit Union at 615.382.8255 during normal business hours for further assistance.
Is the number at the bottom of my checks my account number?
No, that number is called your MICR number and assists financial institutions in routing your check. Your checking account number is the same as your savings account number, but if you are unsure of this number please call our office at 615-382-8255 and we will be glad to assist you.
Can I make transfers from one account to a different account number?
Yes - simply visit any of our offices and fill out a "Cross Account Form" to get started.
Still have questions? Call or come by today and one of our friendly Member Service Representatives will be more than happy to assist you.