FLEXTeller FAQ

FLEXTeller is a convenient and practical way to manage your Credit Union accounts. Accessible from any PC, Mac, web-enabled cell phone, smart phone or tablet connected to the Internet, FLEXTeller gives you control of your finances with the click of a mouse. You can even set up events, such as a low balance threshold or withdrawal activity, that will trigger an alert to your email or text to your mobile phone! Here are some Frequently Asked Questions we hear from our members...

Is there a charge to use FLEXTeller?

No, the CREDIT UNION for Robertson County FLEXTeller Banking is easy, secure and free to all of our members.

How do I get started?

In order to use FLEXTeller, you will need a password. To get your new password*, come by our office, or log on to our web site and sign up!

* Once your new password is issued, you will be required to change it on your first visit to the secure site.

What if I forget my password?

For your safety and privacy, Credit Union employees cannot 'look up' or otherwise inquire on your password. At your request, we issue a new one which you will be required to change on your first visit to the site. Please call us or visit one of our branches to have your password reset.

How secure is the FLEXTeller website?

Insuring our system security and your privacy within our FLEXTeller site is our number one priority. Our FLEXTeller site allows you to experience the convenience of Internet banking with confidence. Some of the ways we insure your privacy and the security of our entire FLEXTeller system include:

  • All Credit Union computer systems reside behind an extremely robust firewall.
  • Your accessible account information is stored on a dedicated FLEXTeller database server.
  • We use Secure Sockets Layer (SSL) encryption and digital certificate server authentication.
  • You can change your password within our FLEXTeller site as often as you like.
  • Our FLEXTeller database server does not contain identifying information such as names, addresses or social security numbers anywhere within the system.

Is there a mobile version available?

Yes, as either a mobile browser site or via free apps for iPhone and Android-based devices. To access the browser version, simply point your mobile device's browser function to http://tcurc.mobi to utilize most basic functions of both HomeCU and Billpay. The iPhone app can be acquired via iTunes, and the Android version can be acquired through the Google Play Store function of your device.

What are 'cookies', and why does the FLEXTeller website use them?

Cookies are small files that many websites use to identify your PC either everytime it visits that site, or for a single visit. In the case of FLEXTeller, both types of cookies are utilized, one for convenience (static) and one for security (session). The static cookie, if you choose to allow it, stores your challenge questions so they do not have to be entered each time to log on to FLEXTeller. The session cookie contains security information about your connection to FLEXTeller, and is erased once you log out and close your browser. Session cookies are unique and are never used again.

Cookies from FLEXTeller can be trusted implicitly and do not harm your computer or compromise your personal information in any way. So, if you receive a pop up message stating that FLEXTeller wants to store a cookie on your PC, look for and choose the option in the pop up box that says something like 'Always allow cookies from this site'. The only exception to this occurs in the log in process when FLEXTeller asks if the PC you're using is private (i.e. used by no one else or only those you trust), or whether it is a publicly used PC, such as in a library or Internet cafe. Follow the instructions on the screen and you should be using FLEXTeller in no time!

Is the number at the bottom of my checks my account number?

No, that number is called your MICR number and assists financial institutions in routing your check. It is a combination of the credit union's routing number, your checking account number, and the check number itself. If you are setting up an online payment, payroll deduction, or other electronic transfer that requires your MICR number but still have questions regarding what portion of the MICR line to supply to those requests, please call our office at 615-382-8255 and we will be glad to assist you.

Can I make transfers from one account to a different account number?

Yes - simply visit any of our offices and fill out a "Cross Account Form" to get started.

Still have questions? Call or come by today and one of our friendly Member Service Representatives will be more than happy to assist you.

 

Site Search


Quick Links

FLEXTeller Login

Enter Your User Id
Enter Your Password
then

ATTENTION!!!
Click here for information regarding our completed software conversion


Phone us at 615.382.8255

RATS
(Remote Automated Teller Service)
615.382.2948



Submit Loan Payment Online


Most Recent Newsletter
  Dec 2014

Your savings federally insured to at least
$250,000.00 and backed by full faith and
credit of the United States government.
National Credit Union Administration, 
a U.S. Government Agency.

We do business in accordance with
the Federal Fair Housing Law and the
Equal Credit Opportunity Act