Internet Banking FAQ

FLEXTeller is a convenient and practical way to manage your Credit Union accounts.  Accessible from any PC, Mac, web-enabled cell phone, smart phone or tablet connected to the internet, FLEXTeller gives you control of your finances with the click of a mouse.  You can even set up events, such as a low balance alert or withdrawal activity, that will trigger an alert to your email or text to your mobile phone!  Here are some Frequently Asked Questions we hear from our members…

Is there a charge to use FLEXTeller online banking?

No, the Credit Union for Robertson County FLEXTeller Banking is easy, secure and free to all of our members.

How do I get started?

In order to use FLEXTeller, you will need to know your member number and a password.  To get your member number and password (if you don’t remember them), come by our office or log on to our website and sign up!  Once your password is issued, you will be required to change it on your first visit to the secure site.

What if I forget my password?

For your safety and privacy, Credit Union employees cannot “look up” or otherwise inquire on your password.  At your request, we issue a new one which you will be required to change on your next visit to the site.  Please call us or visit one of our branches to have your password reset.  There is also a “Forgot Password” option on the FLEXTeller login on the home page.

How secure is the FLEXTeller website?

Insuring our system security and your privacy within our FLEXTeller site is our number one priority.  Our FLEXTeller site allows you to experience the convenience of internet banking with confidence.  Some of the ways we insure your privacy and the security of our entire FLEXTeller system include:

  • All Credit Union computer systems reside behind an extremely robust firewall.
  • Your accessible account information is stored on a dedicated FLEXTeller database server.
  • We use Secure Sockets Layer (SSL) encryption and digital certificate server authentication.
  • You can change your password within our FLEXTeller site as often as you like.
  • Our FLEXTeller database server does not contain identifying information such as names, addresses or social security numbers anywhere within the system.

Is there a mobile version available?

Yes, as either a mobile browser site or via free apps for iPhone and Android-based devices.  To access the browser version, simply point your mobile device’s browser function to http://tcurc.mobi to utilize most basic functions of both FLEXTeller and Bill Pay.  The iPhone app can be found on iTunes, and the Android version can be found on the Google Play Store.

What are Cookies?

Cookies are small files that many websites use to identify your PC either every time it visits that site, or for a single visit.  In the case of FLEXTeller, both types of cookies are utilized, one for convenience (static) and one for security (session).  The static cookie, if  you choose to allow it, stores your challenge questions so they do not have to be entered each time to logon to FLEXTeller.  The session cookie contains security information about your connection to FLEXTeller, and is erased once you log out and close your browser.  Session cookies are unique and never used again.

Cookies from FLEXTeller can be trusted implicitly and do not harm your computer or compromise your personal information in any way.  So, if you receive a pop-up message stating that FLEXTeller wants to store a cookie on your PC, look for and choose the option in the pop-up box that says something like “Always allow cookies from this site.”  The only exception to this occurs in the login process when FLEXTeller asks if the PC  you’re using is private (i.e. used by no one else or only those you trust), or whether it is a publicly used PC as in a library or somewhere public (restaurant, hotel, etc.) that offers wi-fi.  Follow the instructions on the screen and you should be using FLEXTeller in no time!

Are the numbers at the bottom of my checks my account number?

No.  This number is called your MICR number and assists financial institutions in routing your check.  It is a combination of the credit union’s routing number, your checking account number and the check number itself.  If you are setting up an online payment, payroll deduction or other electronic transfer that requires your MICR number, but still have questions regarding what portion of the MICR line to supply to those requests, please call us at 615.382.8255 and we will be glad to assist you.

Can I make transfers from one account to a different account number?

Yes – simply visit any of our offices and fill out a “Cross Account Form”  to get started.

Still have questions?  Call or come by and one of our friendly Member Service Representatives will be  more than happy to assist you.